UAE: 1 - 3 business days

GCC: 2 - 4 business days

Rest of the world: 7-10 business days

We will always aim to have your products delivered as soon as possible. However sometimes, due to global supply chain challenges, shipping times could be longer than usual.

UAE: Free Delivery

GCC: Free delivery

Rest of the world: AED 200

UAE: No additional charges. Prices are
all-inclusive.

GCC & International: Customs or import duties may apply based on your country’s regulations. If unpaid duties cause the package to be returned, related fees and a restocking fee will be deducted from your refund.

Here are the full details of our Shipping Policy.

We work with trusted partners like FedEx and DHL for international orders, and offer in house delivery or FedEx
for local UAE orders.

Yes. While we don’t currently offer automated tracking links, you can contact us via WhatsApp or email for real-time updates.

Once we receive and inspect the returned item, a refund will be issued to your original payment method. This typically takes 7–10 business days to process, with your bank taking an additional 10–14 days to reflect the refund.

In the case when the product and packaging are unopened, undamaged, and all tags available, you are eligible for a full refund.

In the case when the product has been used or damaged, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All return shipping costs are handled by the customer. If your product is still under warranty, we will provide free shipping within UAE.

Standard international delivery rates will apply.

We’re very sorry and we’ll make it right.

Contact us as soon as possible via WhatsApp or email. Once we receive the item and inspect it, we’ll send a replacement.

Yes. If you'd like a different size or style, we’re happy to exchange it. If the new item costs less, we’ll refund the difference. If it costs more, we’ll send you a payment link for the balance.

Most items are returnable. Customized, engraved, or made-to-order pieces are non refundable.

We offer yellow, white, and rose gold depending on the design. Gold color is stated on each product page.

Our tennis bracelets feature natural, high quality diamonds certified by IDT Labs. We do not use lab-grown or simulated stones.

Every piece includes a certificate confirming its authenticity and gold karat.

Avoid contact with perfumes, lotions, harsh chemicals, chlorinated or saltwater environments. Store your jewellery in
a soft pouch or lined box.

Use warm water, mild soap, and a soft cloth. Rinse and dry thoroughly with a lint-free cloth.

Use a thin strip of paper or string, wrap it around your finger, mark where it overlaps, measure the length, and compare it to our ring size chart.

We offer resizing or exchanges depending on the piece.

Contact us and we’ll guide you through the process.

Yes, upon request. Leave a note at checkout or contact us via WhatsApp.

Invoices are included by default. To exclude pricing, request a gift receipt at checkout or contact us.

Digital gift cards are available in various amounts and are delivered via email.

Of course! Contact us on WhatsApp or email and we’ll help you find the perfect piece.

Yes - through Tabby, you can split your order into interest-free payments at checkout.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Our repair department is available to service our customer's items that were purchased at our store.

Please get in touch at hello@abrajewellery.com for more information on our repair services & pricing.

If your product is still under our 1 year warranty, the repair will be done free of charge.

Should the warranty be voided, repairs will be charged and the customer will be informed beforehand regarding all pricing & timelines.

No. We are an online-first brand, allowing us to offer exceptional quality without traditional retail markups.

Via WhatsApp or email at hello@abrajewellery.com.

Yes. Custom orders are available upon request. Contact us to start the process.