FAQ – Abra Jewellery

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

UAE: 1 - 3 business days
GCC: 2 - 4 business days
Rest of the world: 7-10 business days

We will always aim to have your products delivered as soon as possible. However sometimes, due to global supply chain challenges, shipping times could be longer than usual.
Yes, we offer free shipping for all orders within the GCC.
Unfortunately, we do not offer free shipping for international deliveries.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Every single product is subject to quality control before being shipped.

We offer a one-year warranty on all our jewellery, covering manufacturing defects like breakage or tarnishing.
This warranty does not cover lost items, normal wear & tear, improper use or storage, or modifications by third parties.
Contact us for more information on warranty coverage.
If your product is still under our 1 year warranty, the repair will be done free of charge.
Should the warranty be voided, repairs will be charged and the customer will be informed beforehand regarding all pricing & timelines.

Our repair department is available to service our customer's items that were purchased at our store.

Please get in touch at hello@abrajewellery.com for more information on our repair services & pricing.

Yes, we offer full and partial refunds. Please refer to our Refund Policy for details. For futher information, contact us on hello@abrajewellery.com
You can return your item within 7 days of receiving it. Please contact us to initiate the return process. Please note, shipping fees are non-refundable.
In the case when the product and packaging are unopened, undamaged, and all tags available, you are eligible for a full refund.

In the case when the product has been used or damaged, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All return shipping costs are handled by the customer. If your product is still under warranty, we will provide free shipping domestically.
Standard international delivery rates will apply.
We aim to process all returns within 7-10 working days. Refunds will be credited to the original credit card & processed within 10-14 business days. Please note that shipping costs are not refundable.

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